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Tag: Customer Service

Getting a grip on feature requests by loosening your grip

September 7, 2018May 15, 2021 by Dean Peters

Is your organization still treating ideas for product enhancement leveraging the same pipeline you use for bug reports, service requests, and feature questions? Well then stop. There is a better way. Not sure? No problem. In the banner image is a relatively generic diagram of how such a customer service-centric approach to feature requests might…

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