TL;DR — Folks, it’s a zoo out there, especially when it comes to feature prioritization. Below is yet another O’Rly bookshelf to prove my point …
… so BEHOLD! 5 more ‘wild beasties’ that graze upon our prioritization process. Only this time, the creatures listed below are more about situations we find ourselves in rather than the various personalities that feast upon our product backlogs.
AND just like my original post, each parody book cover is immediately followed with 2 or more relevant blog posts or news articles that provide some deeper insights into how they impact our story valuation decisions.
Oh and BONUS … at the end of this post … 3 ideas for what’s next.
YAK — Yet Another KPI
From Chapter 2 of the book ‘Lean Analytics’
“But if you want to change behavior, your metric must be tied to the behavioral change you want. If you measure something and it’s not attached to a goal, in turn changing your behavior, you’re wasting your time.”
I agree with this and would add that if you’re uncertain as to the behavioral change you’re seeking, then you could wind up experiencing the unintended consequences of people behaving differently — or badly — because they realize they’re being stack ranked against a metric that can be ‘gamed.’
Performance & KPI Specialist Stacey Barr writes about this in her article titled ‘When KPIs Drive the Wrong Result.’
‘Machiavellians: Gulling the Rubes’ author Dale Hartley, Ph.D. offers some very intriguing real-world examples in his Psychology Today post titled ‘The Cobra Effect: Good Intentions, Perverse Outcomes.’
“When a measure becomes a target, it ceases to be a good measure.”
Finally, if you’re interested in measuring your applications the right way, you can’t go wrong with the writings & presentations of Ronny Kohavi. A good place to start would be his CXL Live 2016 video ‘A/B Testing Pitfalls: Getting Numbers You Can Trust is Hard.’
CoBRA — Cognitive Bias-Related Assertions
Wow, where do I even start on this topic? IMHO, so many of the appetites driving the ravenous animals on both this post — and my original — are rooted in at least 1 of the 188 biases reflected in the visualization offered via ‘Every Single Cognitive Bias in One Infographic.’ I’d suggest keeping this image in mind when you listen to Cory Bryan’s ‘Deliver It Cast:  — Cognitive Bias.’
And since I have you queuing up podcasts, I’d also suggest Christopher Lochhead’s recent interview with Robert Rosenberg titled “190 Lessons Learned From Running Dunkin Donuts For 35 Years.” Pay special attention to the podcast at the point where Rosenberg describes a critical pivot in his own behavior upon realizing his hubris after a read of David Halberstam’s book ‘The Best and The Brightest.’
For those looking for some quick reads on this topic written specifically for product peeps:
- “Fourteen Cognitive Biases Common to Product Owners” by Carlton Nettleton
- ‘7 Deadly cognitive biases for product managers/owners/teams’ by Nick Hampson
- ‘Project Bias and the Agile Solution’ by yet another Raleigh, NC local, Michael La Pean
PUMA — Promotes Unusually Meaningless Assumption
Being old as dirt, I can never discuss the hazards of assumptions without recalling Tony Randall’s hilarious delivery of ‘What Happens When You Assume’ in his role as Felix Unger in the TV show ‘The Odd Couple.’
This situation can happen at a couple of levels. First, let’s deal with how we as people of product sometimes the mistake of running after our own assumptions.
- “Assuming vs. listening: Effectively listening to users’ feedback — part 2” by Marvily Meirav HP
- ‘The Trap of Assumptions’ via Riteek Srivastav
Equally problematic for product owners is dealing with the assumptions of people of political significance in their organization. For that, I offer these three relevant writings:
GOOSE — Guesstimating Overly Optimistic Scheduling Estimates
noun, /ˈɡestəmət/ — estimates based on a mix of guesswork & calculation.
verb, /ˈɡestəˌmāt/ — form an estimate based on guesswork & calculation.
verb, present participle, /ˈɡestəˌmātiNG/ — the process of estimating 2 point stories that unfortunately wind up rolling over into the next 3 sprints.
I think you can see where I’m going here.
For example, my definition of ‘Overly Optimistic Scheduling’ comes from a concept Steve McConnell described in his classic ‘Rapid Development: Taming Wild Software Schedules.’ More recently, Steve reached out to me on LinkedIn where he’s updated the concept to simply ‘Overly Optimistic,’ offering additional evidence of this pitfall via his Covid Complete Data Center.
More on this topic can be learned via these posts:
- ‘Why Great Product Managers Are Optimistic Realists’ by Brian de Haaff
- ‘Optimism vs. Realism: Which Breeds More Entrepreneurial Success?’ by jerry jao
PUFFIN — Plans unending feature factory initiatives
If you are assuming this post was driven by a personal aversion to the types of assumptions that spring out of cognitive biases, well, you wouldn’t be wrong. But of greater importance is to consider the impact such assumptions have on our ability as product owners and product managers to prioritize along valuable customer outcomes … rather than output, opinions, or oligarchy.
Of course, being a big fan of John’s writings, I’d also recommend his equally important follow-up post “12 Signs You’re Working in a Feature Factory — 3 Years Later.”
Finally, I’d also recommend his post “Do This Now: 8 Ways to Focus your Product Team on Impact, Not Features” as he offers insights into how continuous learning via experimentation beats assumptions.
First, a big shout-out to the ClipArt ETC/FCIT collection for providing the educational illustrations that adorn our book covers.
Second, I’ve already got 3 ferocious animals lined up for one more prioritization menagerie post, so if you’ve got something in mind, let me know and I’ll ensure you get credit for the creature. My bias is in making this the last in this series, as I’m assuming we’ve already had enough of ‘em.
Third, a Podcast for 2021. I’ve already done the validation on the concept, I’ve got all the right equipment & possess mad post-production skills. Now I just need to hit the dang’d record button. If you’re interested, you can follow along at twitter/@pmgrouptherapy. Early adopters on the test run welcome.